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Your holiday home

Where is the accommodation located?

On the information page of your accommodation, you will find the location of your accommodation on Google Maps.

After payment has been completed, you will receive the voucher by e-mail with the exact address of your accommodation. 
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Receiving the keys and final payment?

Your voucher shows how this is regulated. There are 3 options: 

 ·    The contact person will meet you at the accommodation and welcomes you personally. 

·     You collect the key from your contact person. 

.     You collect the key from a codified keybox.
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What if the contact person does not answer the phone?

The voucher will often state two phone numbers in the details of the contact person. The contact person knows you are arriving. Keep trying to reach the contact person.
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Can I change my estimated time of arrival ?

Please consult the contact person for this.
You can find the details of your contact person on the voucher, which you will receive after payment.
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When do I get back my deposit payed?

If no damage is found and the property is left tidy on departure, your deposit will be refunded.

In order to receive your deposit, there are three options, all described in the specifications of the accommodation, booking confirmation and voucher.
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Who is liable for any damage?

The tenant is legally liable for all damage caused by him. 

The damage will be withheld initially from the deposit.
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Is (bed)linen available in the accommodation?

This varies per accommodation. On Booklidays website, under the tab “options” you can view if (bed)linen is included, or at what price you can rent it (you can also bring your own)
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Is final cleaning included or do I have to do this myself?

If final cleaning is listed in the price, you do not need to clean the property yourself. Of course you need to leave the house in an appropriate state; this means broom clean, the trash and emphty bottles should be removed, dishes washed and put in place, dishwasher empty and clean.
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Do I have to pay tourist tax?

In some accommodations tourist tax is included in the rent and in other accommodations you pay it separate. This information can be found on the information page of your accommodation under the tab “options” and in the price overview.
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