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FAQ
The most frequently asked questions
Search holiday home
- How do I search by location?
- How do I search by photos?
- Search in period?
- Is the holiday home still available?
- Where can I find the address of the holiday home?
- Can I bring my dog?
- Can I book a dog-free and/or smoke-free holiday home?
- Is internet available in the holiday home?
- Why additional costs for an extra person?
- What does "Lowest price guarantee" mean?
- What does rating system mean?
Booking
- How do I make a booking?
- How do I know if my booking was successful?
- What follows up my final booking?
- How can I track my booking?
- Can I book online if I want to arrive today or tomorrow?
- Can I take an option on a booking?
- Can I change something in my booking?
- Does a baby under 3 years count as a person?
- Are there any holiday homes accessible for people with disabilities?
Payment
- When and how much do I have to pay?
- To which bank account do I transfer?
- Is my payment well received?
- My payment is delayed. Will my booking be cancelled?
- I have already paid. Why do I receive a reminder/notice?
- Can I pay by instalments?
- What to do if I have paid more than indicated on the voucher?
- Is my data protected by data protection?
- What are my IBAN and BIC?
Your holiday home
- Where is the accommodation located?
- Receiving the keys and final payment?
- What if the contact person does not answer the phone?
- Can I change my estimated time of arrival ?
- When do I get back my deposit payed?
- Who is liable for any damage?
- Is (bed)linen available in the accommodation?
- Is final cleaning included or do I have to do this myself?
- Do I have to pay tourist tax?
My Booklidays
- What is my Booklidays?
- How do I create a Booklidays account?
- I cannot log in anymore. What should I do?
- How do I change my password?
- How can I change my e-mail adress?
- I do not receive an activation or confirmation e-mail. What should I do?
- How do I delete my account?
- Can I book without a Booklidays account?
- Why is my payment not directly visible in my Booklidays?
Contact us
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